Director of Quality Assurance
Melissa has worked at NAFI since 1995. Since that time, she has held several positions within the agency including Case Manager, Program Supervisor, Program Director and Director of Community Based Services. Currently, Melissa is the Director of Quality Assurance for Connecticut, Rhode Island and New York. As the Director of QA, she coordinates and leads the agency’s performance and quality assurance plans and the agency’s accreditation process through the Council on Accreditation (COA). These processes ensure that the agency is using data-driven strategies to inform decision making and guide service delivery. Melissa also oversees the agency’s Information Technology Department and serves as both the system administrator for the agency’s electronic health record and HIPAA Privacy Officer, ensuring that employees have access to needed technology and that the agency maintains high standards of safety and security.
What is something you love about working at NAFI?
“From my first day at NAFI I felt as though I had found my home. I love that my core values and beliefs align with those of the agency. We truly believe in the unlimited potential of the people with whom we work. I am proud and grateful that I work with NAFI.”